listening Archive
Hearing and listening are indeed closely related but they are not interchangeable words for the same experience. One may hear a great many things without truly listening at all. To listen is to not just hear; but to receive, pause, internalize, …
Building rapport and trust with your clients is vital to motivating change in those clients. In today’s blog post we share a strategy that is effective for meeting all three of those objectives – building rapport, gaining trust and …
Yesterday at my place of employment, I was scheduled not to do any workshop, but rather to staff our drop-in Resource Centre. This Centre is exclusively for two groups of people; those on Disability and those on Ontario Works (Welfare, …
Leo Buscaglia said, “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” …
