Over the course of any given month, I’m scheduled to supervise a drop-in Resource Centre where people can come in and have use of a computer hooked up to the internet, photocopiers, fax machines, telephones, and even get free paper and envelopes. While they take advantage of all the above, only seldom do they take advantage of the Employment Counsellor with years of experience there to help.
Now, if I went into a brake shop and there on the wall were a number of brake pads, grinders, rotors, and a car hoist, I might be able to tinker away and eventually leave with something that may or may not stop my car on the road. However, if there was a licenced professional brake installer standing there just waiting to help me for the asking, wouldn’t I be much better off asking for his or her expertise? I’d like to improve my chances of stopping.
Unfortunately, many people think they can put together a job application. They usually see the cover letter as a lot of effort and don’t do one at all, or if they do, it broadcasts all kinds of things about the person who wrote it that the person is oblivious to and wouldn’t want known. And the resume? Sorry folks, but resumes are usually poorly composed without some second opinion.
So take yesterday. I’m watching a guy photocopy a number of documents which, in my experience tends to be a resume. Just as he was finishing this, I engaged him in conversation. I asked him if he was doing a resume and he was. Then I asked him if his job search was going well or if he was pretty frustrated and got the answer I expected; frustrating. Next I took a chance and told him he was going about the job application process the way that worked way back in 1995.
You see anytime someone is making multiple copies of their resume, I know it’s not specifically targeted to a specific job and this same resume is going to be sent out to different employers. It will never match up the best for any job, because it’s going about things backwards. The first step isn’t to make a resume and then find a job, it’s to find a job and then make a resume. “A” resume, as in singular.
Now as it turns out, he was pretty cautious about me looking over his resume. Most people I speak with out of the blue who don’t know me in the Resource Centre open up immediately and accept my invitation to look over their resume or cover letter, and give them some advice. Others like this fellow are more guarded and I change my approach with them.
Here’s something I find pretty basic yet I see more often than I’d like. At the top of the resume I almost always see the person’s name. There is nothing else on the first line, just the name. That makes sense to me. You wouldn’t for example put, “Name:” to the left of your name because it’s obvious right? So then why is it some people will put the word, “Email:” and the beside it put their email address? Isn’t that obvious too? If someone can’t figure out what your email address is just by looking at it, then putting the word, “Email” just before it probably won’t help either. And the same goes with the phone number. Just put the number without announcing it’s a phone number. The employer is smart enough to run a business and can probably identify a phone number without you pointing it out.
In the case of the person I was speaking with, he sheepishly grinned a bit when I pointed this out, and a connection was starting. I could see the first glimmer of his trust forming. What he was really doing was visibly showing me that he recognized he had something to learn from me. Now he asked me for more.
And let’s be honest here. Resume Experts and Job Coaches don’t know everything about everything. If the person leaning against the wall watching me install my brakes came over and pointed out something I didn’t catch at first, I’d certainly ask them for pointers too. But even in the job searching industry, no one person knows everything, least of all me. Things change and so does the job application process.
He asked me if I could guarantee I could get him a job with a resume and I said that I couldn’t. For a moment he almost reverted to his original protectiveness, but he didn’t retreat all the way. I pointed out that the objective here wasn’t to get a job at all, it was to get an interview. The resume was really just one tool needed to get an interview that would be the next step in landing a job. The better the resume the more the odds swing in his favour.
This column is way too short to tell you how to make an exceptional resume. And this post isn’t an advertisement to drum up business for myself. The point is this: Get your brakes installed by a professional, or do it yourself only after having been instructed by a professional. Likewise, get your job application (cover letter and resume, social media profile etc.) looked over by a professional in the Job Coaching/Employment business. Then you’ll be skilled enough to do it on your own with a good chance of success.
Written By Kelly Mitchell
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